Directories | 
Overview:
The course forms part of the ITIL Intermediate qualification program. The course builds on the general principles covered as part of the ITIL Foundation course. This enables the organization to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focussed Services Framework. Benefits: ITIL Planning, Protection and Optimization best practices ensures IT departments can cost-effectively manage customer demand, availability, and capacity while mitigating risk. In this course, you learn how to plan, implement, and optimize the Planning, Protection, and Optimization processes and gain the skills required to take the ITIL Intermediate Qualification: Planning, Protection, and Optimization Certification Exam. Objectives: The purpose of Planning, Protection & Optimization is to obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL. The course provide delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines. The course prepare delegates for the ITIL Capability examination in Planning, Protection & Optimization. Students will gain knowledge of the Planning, Protection, and Optimization processes, including:
Audience: The course is suitable for individuals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service provision within an organization. It offers a natural career development path for practitioner staff who already hold the ITIL Foundation Certificate. Prerequisites:
View the complete Course Outline. |
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