Directories | 
Overview:
This course builds on the general principles covered as part of the ITIL Foundation course. This enables the organization to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focussed Services Framework.
Benefits: To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control, and Validation best practices. In this course, you learn how to plan, implement, and optimize the Release, Control, and Validation processes and gain the skills required to take the ITIL Intermediate Qualification: Release, Control, and Validation Certification Exam. Objectives: The purpose of Release, Control & Validation is to obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL. The course provide delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. The course prepare delegates for the ITIL® Capability examination in Release, Control & Validation. Audience: This course is valuable for those who want to achieve ITIL Intermediate Qualification: Release, Control and Validation certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day. Prerequisites:
View the complete Course Outline. |
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