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ITIL v3 Capability Stream SOA
Service Offerings & Agreements Boot Camp Training Program

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ITIL v3 Capability Stream SOA - Service Offerings and Agreements
Overview: The course builds on the general principles covered as part of the ITIL Foundation course. This enables the organization to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focussed Services Framework.

Benefits: By implementing ITIL Service Offerings and Agreements best practices, IT departments can ensure high levels of customer satisfaction by integrating demand and supplier management with the service portfolio and service catalog. In this course, you learn how to plan, implement and optimize the Service Offerings and Agreements processes and gain the skills required to take the ITIL Intermediate Qualification: Service Offerings and Agreements Certification Exam.

Objectives: The purpose of Service Offerings & Agreement is to obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL. The course provide delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines. The course prepare delegates for the ITIL Capability examination in Service Offerings & Agreement. Students will gain knowledge of the Planning, Protection, and Optimization processes, including:

  1. Documenting current and prospective services
  2. Producing a Service Catalog from a business and technical viewpoint
  3. Identifying patterns of activity through demand management
  4. Applying Continual Service Improvement

Audience: The course is suitable for individuals who require a deep understanding of Service Offerings & Agreement processes and how they may be used to enhance the quality of IT service provision within an organization. It offers a natural career development path for practitioner staff who already hold the ITIL Foundation Certificate.


  • Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day
  • Pre-course reading required. Approximately 1 hour of home study each evening

View the complete Course Outline.

ITIL v3 Capability Stream SOA - Service Offerings and Agreements
Boot Camp Training Program

Everything needed is provided in our ITIL v3 Capability Stream SOA - Service Offerings and Agreements:
  • 5 days of Tuition by a Certified and Experienced Instructor
  • Courseware and training materials
  • Practice exams and class handouts
  • One Exam Voucher
  • Optional 5 days Hotel & meals
ITIL v3 Capability Stream SOA - Service Offerings and Agreements
Boot Camp Training Schedule & Pricing
Attention! Our training schedule may change without further notice. Please contact us to confirm any details about the course, dates and time, locations and seat availability.

Class Training Period Location
ITILv3SOA_BC33 12/15/2014 ~ 12/22/2014 Rockville, MD
ITILv3SOA_BC34 02/09/2015 ~ 02/13/2015 Rockville, MD
ITILv3SOA_BC35 04/27/2015 ~ 05/01/2015 Rockville, MD
ITILv3SOA_BC36 06/22/2015 ~ 06/26/2015 Rockville, MD
ITILv3SOA_BC37 08/24/2015 ~ 08/28/2015 Rockville, MD
ITILv3SOA_BC38 10/26/2015 ~ 10/30/2015 Rockville, MD
Length (Day/Time):
5 days: Monday ~ Friday / 9:00am~6:00pm
$ 2,895.00

Class Name

Regular Pricing Options -  Group prices available

Please, fill out our Enrollment Agreement Form and send us by e-mail or fax.

Relevant Notes
International Students:  ASM can issue I-20 Form (to get M1 Visa) for International Students. Please visit our International Students page to get detailed information.


Down Payment: If not paid in full, thru ASM's online shopping cart (PayPal), a down payment of $1,000.00 is required to reserve a seat for this training program. Use ASM online service by clicking the button "Pay Now" at the right. The balance will be due in full prior to class start date.
For government agencies, government contractors, and private companies who issue a valid Purchase Order, this deposit is waived. ASM is also pleased to accept credit cards, checks as valid methods of payment.

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ASM provides Boot Camp and Traditional Certification Training for CompTIA, Microsoft, Cisco®, SCP, EC-Council, (ISC)2, CWNP and ITIL exams. The list of regular courses includes A+, Network+, Security+, MCP, MCSA, MCSE, MCDST, BGP, CIPT1, CVOICE, MPLS, CCENT®, CCNA®, CCNP®, CCVP™, CCMSA, CCSP®, CCIE®, CVPI®, IP6FD,  GWGK, QoS, CSE, MARS®, SCNS, SCNP, CEH, CISSP, CWNA, CWNP, ITIL® IT Management and Project Management. Other courses are available for on-site training or customized classes. Our training programs are offered in Maryland (MD): Baltimore, Annapolis, Bethesda, Rockville, Hunt Valley, Columbia -  Washington DC - Virginia (VA): Richmond, Harrisburg, Roanoke, Fairfax, Reston - New York (NY) - New Jersey (NJ): Secaucus - Massachusetts (MA): Boston - Pennsylvania (PA):  Philadelphia, Pittsburg - West Virginia (WV) - North Carolina (NC): Charlotte, Durham, Raleigh - South Carolina (SC): Charleston - Georgia (GA): Atlanta - Alabama (AL) - Tennessee (TN): Nashville - Indiana (IN): Indianapolis - Illinois (IL): Chicago - Wisconsin (WI): Madison, Milwaukee - Michigan (MI): Detroit - Ohio (OH) Cincinnati - Maine (ME) - Florida (FL): Jacksonville, Orlando, Miami, Ft. Lauderdale, Tampa - Hawaii (HI): Honolulu - Nevada (NV): Las Vegas - Texas (TX): Houston, Dallas, Austin - California (CA): San Diego, Fremont, Sacramento, Pasadena, Anahein, San Jose, Livermore, Irvine, Campbell, Fair Oaks, San Francisco - Washington (WA): Seattle - Utah (UT): Salt Lake City - Missouri (MO): Kansas City, St. Louis - Oklahoma (OK): Oklahoma City - Colorado (CO): Centennial, Greenwood Village - New Hampshire (NH): Nashua - Nebraska (NE): Omaha and all major cities of East Coast.



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