Course Outline
Cisco^® CCMSA^®
Authorized Boot Camp Training

Day 1 - Monday

Module 1: Cisco CallManager

• CallManager Functions
• Operating System, Database and Supporting Applications
• Cluster Definition
• Intra-cluster Communication
• Clustering Options
• Cisco CallManager Components

Module 2: System Configuration

• Access to CallManager Administration System Parameters Auto-registration

Module 3: Cisco IP Phones

• IP Phone Models
• Phone Button Templates
• Soft key Templates
• Registration Process
• Basic Phone and Directory Number Configuration

Module 4: Basic Route Plan

• Gateway Protocols
• Core Gateway Requirements
• Configuration

Module 5: Route Plan Basics

• External Call Routing
• Route Pattern Wildcards
• Digit Analysis
• Route Plan Configuration

Day 2 - Tuesday

• Route Filters
• Discard Digits Instructions
• Transformation Masks
• Translation Patterns
• Route Plan Report

• Partitions
• Calling Search Spaces
• Problems Addressed
• Time of Day Routing

• Distributed Call Processing CAC - Gatekeeper
• Centralized Call Processing CAC – Locations
• Survivable Remote Site Telephony (SRST)
• Automated Alternate Routing (AAR)

• Media Resource Overview
• Conferencing Resources
• Media Termination Points
• Music On Hold Resources
• Annunciator Resources
• Media Resource Management

• Call Park
• Call Pickup
• Callback
• Barge and Privacy
• Hunt Lists
• Cisco IP Phone Services

Day 3 - Wednesday

• Phone Configuration Screens
• Directory Number Configuration Screens
• System Parameters

• Installation and Features
• Creating .csv Files
• Adding and Updating

URL: www.asmed.com/programs/outlines/ccmsa_outline.htm