Level 1

The student will be provided with the skills needed to start sending and responding to email in MS Outlook, as well as maintaining his/her Calendar, scheduling meetings, and working with tasks and notes.

• Getting Started with Outlook

  • Log On to Outlook

  • The Outlook Environment

  • Compose and Send a Simple Message

  • Open a Message

  • Reply to a Message

  • Print a Message

  • Delete a Message

• Composing Messages

  • Address a Message

  • Format a Message

  • Check Spelling and Grammar

  • Attach a File

  • Forward a Message

• Managing Mail

  • Open and Save an Attachment

  • Flag a Message

  • Create a Folder

  • Move Messages to a Folder

  • Copy Messages to Folders

  • Delete a Folder

• Scheduling Appointments

  • The Outlook Calendar

  • Schedule an Appointment

  • Assign a Category to an Appointment

  • Update Calendar Entries

• Scheduling Meetings

  • Schedule a Meeting

  • Reply to a Meeting Request

  • Propose a New Meeting Time

  • Track Meeting Responses

  • Update a Meeting Request

  • Cancel a Meeting Request

  • Print the Calendar

• Managing Contacts

  • Add a Contact

  • Sort Contacts

  • Find a Contact

  • Generate a Map

  • Edit a Contact

  • Delete a Contact

  • Print Contacts

• Managing Tasks

  • Create a Task

  • Edit a Task

  • Update a Task

• Using Notes

  • Create a Note

  • Edit a Note

  • Copy a Note

Level 2

The student will learn how to customize the Outlook environment, calendar, and mail messages to meet specific needs as well as track, share, assign, and quickly locate various Outlook items.

• Tracking Work Activities Using the Journal

  • Record a Journal Entry Automatically

  • Manually Record a Journal Entry

  • Modify a Journal Entry

• Setting Calendar Options

  • Set Work Days and Times

  • Display Other Time Zones

  • Set Free/Busy Options

• Setting Message Options

  • Modify Message Settings

  • Modify Delivery Options

  • Modify Message Formats

  • Notify Others that You will be Out of the Office

  • Create and Modify a Distribution List

  • Insert a Hyperlink

• Sharing Folder Information

  • Specify Folder Permissions

  • Access Another User's Folder

  • Delegate Access To Folders

• Managing Tasks

  • Assign a Task

  • Reply to a Task Request

  • Send a Task Update

  • Track Assigned Tasks

• Customizing Outlook

  • Customize the Toolbar

  • Create a New Toolbar

  • Customize the Menu

  • Create a Folder Home Page

• Locating Outlook Items

  • Sort Messages Using Multiple Criteria

  • Find Messages

  • Find Messages Using Multiple Criteria

  • Filter Messages

  • Organize Messages

  • Manage Junk Email

Level 3

The student will learn how to communicate using Instant Messaging, personalize and organize mail, organize Outlook items, share and link contacts, create forms, and work offline and remotely.

• Communicating Using MSN Messenger

  • Obtain a Hotmail Account

  • Add Contacts

  • Send and Receive Instant Messages

  • Attach a File

  • Change MSN Messenger Status

  • Change MSN Messenger Options

• Personalizing Your Mail

  • Use Stationery

  • Create Custom Stationery

  • Create Signatures

  • Modify Signatures

• Organizing Outlook Items

  • Group Items

  • Create Search Folders

  • Create Rules

  • Apply Conditional Formatting

• Working with Contacts

  • Forward Contacts

  • Create a vCard from a Contact

  • Export Contacts

  • Perform a Mail Merge

  • Link Items to a Contact

• Saving and Archiving Mail

  • Save Messages in Alternate Formats

  • Archive Messages

  • Protect Personal Folders

• Creating a Custom Form

  • Add Form Fields

  • Save a Form

  • Test a Form

• Working Offline and Remotely

  • Create an Offline Folder File

  • Make a Folder Available Offline

  • Create a Send/Receive Group

  • Download Messages